Brian Nalls would chuckle to read "these guys."
Brian is a true Deadhead whose relatively small parts business is a labor of love. I think the world of his parts and attitude. He can be difficult to reach sometimes because, as noted, when you contact the business, you're contacting him. A little patience goes a long way. Once you reach him, you can be sure of shipment upon payment.
My second Jerrycaster, in progress now, is going to be awesome in part because of the authentic Tiger inlay ebony fretboard from Brian. Absolutely beautiful work!